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NEW DAWN RISES, AS MIRIAD GET SET FOR GROWTH

Staffordshire-based Caravan, Campervan and Motorhome leisure equipment specialists further strengthen the senior management team, with the appointment of Dawn Caine, as Financial Controller. With over a decade’s experience in the rental power industry, as Financial Accountant at Energyst in Cannock, Dawn steps up to the Miriad role to oversee all company accounts and lead the finance team.

Dawn joins recently appointed Finance Director, Vicki Edgerton as the company enters a new 3-year growth phase, with an ambitious plan in place to achieve 25% growth, by 2023. In January, Miriad made the move to larger premises in Uttoxeter, to support this expansion and deliver greater efficiencies. With a keen eye on customers and innovation, their future investments are not limited, to new premises and machinery, but also include the expansion of the team, and continuing investment in their people. Keeping pace with the upward trend for UK staycations, they are currently actively recruiting for the warehouse leadership team, in anticipation of increased demand.

CEO Penny Whitelock comments, “Dawn is a great addition to the senior management team. She shares our ambition to centre future growth around people and their progression. Highly motivated, keen to learn, open-minded and enthusiastic, we are sure that she will embrace this new opportunity and help put Miriad on the road to realising our ambitious growth plans.”

Having joined the team in March, Dawn has already united the team and created a series of new processes to support the finance element of the future plan. Dawn adds, “This is an industry close to my heart, as keen caravaner and all-round outdoors person I’m committed to support the wider business and develop a first-class finance team. I embrace new challenges and I’m looking forward to making the most of this opportunity and energising the team.”

Dawn Caine

We Are So Sorry

 

We’re so sorry

You, our customers are extremely important to us and delivering excellent customer service is our priority. Unfortunately, we are currently experiencing problems resulting in a high volume of unconfirmed orders, clarity around stock availability and delivery. We apologise for any frustration caused, and whilst never wanting to make excuses, we’d like to give you some background, and communicate what we are doing to resolve these issues.

Stock
We use dependable suppliers, but we are currently, uncharacteristically, experiencing difficulties resulting in stock arriving later than promised, or not at all. These issues lie within the supply chain and have been impacted by the pandemic, and Brexit, and are largely outside our control.

Miriad promise to:
Confirm with you if the item(s) you’ve ordered are here, in stock ready for despatch, or if we are awaiting delivery.
Constantly chase suppliers and get honest updates from them regarding any outstanding items.
Improve communication if your order is affected and provide regular updates.
Bring in extra resources for the Telesales and Sales service teams, with new starters joining next week.

Please help us by:
Telling us that your order is URGENT at the time you place the order, please let us know your critical delivery dates, so that we can prioritise.

Covid
Operating in a pandemic has caused specific challenges resulting in staff shortages in the business, due to shielding, isolating, and staff taking on additional childcare and home-schooling responsibilities.

Miriad promise to:
Extend working hours and continue with the weekend working shifts already introduced.
Bring in temporary workers where the job role, and COVID restrictions, allow.
Reintroduce staff members who’re back with us from home schooling and childcare commitments, from Monday 8 March.

The relocation
For a short time we experienced IT issues around the warehouse move. We can assure you that these have now been fully resolved.

Miriad further promise to:
Invest in new technology to improve the customer experience, and support customer communication and service.

We are so sorry for this interruption in our usual service, and we assure you that we will be back up to standard as soon as possible. Thank you so much for your patience and understanding.

 

Online Ordering Portal

You, our customers are extremely important to us and delivering excellent customer service is our priority. Unfortunately, we are currently experiencing technical issues with our online order portal. If you are experiencing any problems whatsoever when ordering stock, please contact us and we will help.
Call us on 01283 586060 or email us sales@miriad-products.com.

We are sorry for this interruption in our usual service, and we assure you that we will be back up to standard very soon.

Our New Address

Please note our new address is:

84, Dovefields Business Estate,

Uttoxeter

Staffordshire

ST14 8HU

Our phone number remains unchanged and our team can be contacted on 01283 586060 

We can also be contacted by email sales@miriad-products.com

 

MIRIAD APPOINTS PENNY WHITELOCK AS NEXT GENERATION CEO

Miriad Products Ltd, is set to evolve further with the appointment of Penny Whitelock as CEO.

Back in 1999, following an MBO by Mike Ham, Richard Toon and later Brian Croshaw, Miriad was formed. Now the business has come of age, Penny is taking the wheel on the next stage of its journey.

Penny joined the business as Managing Director in November 2019, with more than two decades experience at senior leadership level including nine years as MD at Auto Trader. Prior to her appointment as Miriad’s MD, she supported the business in a coaching and mentoring capacity with a keen focus on people and their progression. Under her guidance, the business has grown and adapted in challenging conditions and she has steered the move to new premises in Uttoxeter, Staffordshire, which are three times larger than their former Derbyshire home.

Penny comments, “With a keen eye on our customers and innovation, we are ambitious to see the business grow organically by 25% in the next three years.  Acquisition plans are also being considered to broaden our product and customer bases.  We are investing in our future, not only in new premises and machinery, but in our people. They have been highly motivated, keen to learn, open minded and together we will continue to enthusiastically drive Miriad forward to embrace new opportunities and progress and grow the legacy of the original owners.”

Exiting Miriad CEO, Mike Ham, will continue his interests in Miriad as shareholder and at group board level.  His operational responsibilities will fully transfer to a sister group company, Doublecool, which is seeing significant growth also.  Mike is CEO of that business and he will focus fully on locking in the considerable opportunities that he has created in 2020.   Before embarking on new ventures outside of the industry, Richard Toon and Brian Croshaw will remain at Miriad during H1 2021 and will complete the succession plans for their roles which began in February 2019.

The remaining team wishes them all the best in their next ventures.

 

We are trading safely but we apologise as there may be some minor delays

We can confirm that we are open and able to continue to trade following COVID restrictions but there may be some minor delays in processing your order due to several factors.

 

As of 26 January 2021 date we will be relocating to new office, distribution and warehouse space at Uttoxeter. The new premises will be three times the size – at 52,000 sq ft – of our current location meaning that we can expand product ranges and improve warehousing and distribution management.

 

As you can imagine Team Miriad are terribly busy packing up current stock and moving over 8000 product lines to our new warehouse, along with organising our new warehouse space to be efficient as possible going forward, all whilst following COVID guidelines. So, we ask that whilst we are open and able to trade safely during lockdown 3, please bear with us if there are any delays in dealing with your enquiries, stock quantity confirmation and or deliveries over the next few weeks.

 

We value your custom, and your continued support is particularly important to us and we are doing all we can to minimise any disruptions. Should you experience a delay or a problem at this time please accept our apologies for any inconvenience this may cause you.

 

Our sales team are by the phones and on email to process your orders or answer any enquires you may have please contact them as per the details below.

Call our team on 01283 586060/586007. You can also email us on sales@miriad-products.com

 

Thank you for your understanding and please follow our exciting new journey online or via Facebook and Twitter

Make Time for Spring Cleaning

It may not be the most fun you can have in a caravan, but a yearly deep clean is one of the most important tasks you can plan for – particularly if it has been parked up for a little while over the colder months.

Miriad stock a range of cleaning products which are specially designed to keep your caravan, campervan and motorhome interiors fresh and hygienic, and give your exteriors a sparkling finish.

One of the most popular brands we carry is Fenwicks which offers a complete range of quality cleaning products specially formulated for caravans, motorhomes, campervans and awnings and includes…

 

Fenwicks Caravan Cleaner

Get Ready for the 2020 Season

Miriad supply a range of quality toilet products which are perfect for your customers’ caravan and camper excursions. From cleaning fluids to rapidly dissolving paper rolls, everything in the Miriad range has been carefully selected so you can offer your customers the best products at the most economical prices.

Super concentrated, they are designed to be space saving and easy to use while outperforming similar brands and keeping things fresh and hygienic. Everything about this product, from the bottle design to the formula inside, has been created to offer your customers the convenience and reassurance they expect when buying caravan and camper accessories from you…

 

Thetford Range