MIRIAD RETURN AND REFUND POLICY

Glossary of Terms

Administration Fee – a fee to cover the costs of handling returned goods (unpacking, checking, and returning to stock).

Non-Delivery – goods which have been dispatched and invoiced, but not received by the customer. 

Special Order – goods not held in stock by Miriad which are therefore ordered specifically at the customer’s request.

Working Day – means a day other than a Saturday, Sunday or bank or public holiday when banks generally are open for non-automated business in England.

 

Returns

All returns must be arranged by submitting a returns request on our website to obtain a Returns Merchandise Authorisation (RMA). This can be done by following this link: Aftersales Request | Miriad Products Limited (miriad-products.com) Once an RMA has been created, the item(s) will need to be returned within 30 days from the date the RMA has been issued. Any item(s) returned without an RMA will cause processing delays and will incur an administration fee of £30 plus VAT. Please note, all fees are subject to change.

 

Delivery Damage

In the event of delivery damage, a returns request will need to be submitted on our website within two working days from receipt of delivery. The request must include photographs of the damaged item and its external packaging. 

 

Delivery Shortage

In the event of delivery shortage, a returns request will need to be submitted within two working days from receipt of delivery. 

 

Non-Delivery of Invoiced Goods

In the event of non-delivery of goods, no claim will be considered unless Miriad are notified in writing within five working days of the expected delivery date as set out on Miriad’s invoice. 

 

Incorrect Goods Received 

All deliveries must be opened and inspected upon delivery. In the event Miriad have supplied items not consistent with the delivery note, a claim will need to be submitted within 28 days from receipt of delivery. 

 

Defective Items

If you believe you’ve received a defective product, please submit a returns request and we’ll respond quickly with assistance. Please note, Miriad is not the manufacturer of any goods supplied. On this basis, Miriad does not provide any warranty or guarantee in respect of the quality of the goods. 

In the event the manufacturer does deliver defective or non-conforming goods, Miriad shall use reasonable endeavours to ensure that the manufacturer rectifies this in accordance with the terms of the manufacturer’s warranty.

 

Return Shipping 

To ensure a successful return, all items need to be returned in perfect resalable condition, with all trade packaging and product documentation.

Miriad will be responsible for paying all return shipping costs and original shipping charges will be fully refunded if the return is a result of an error by Miriad.

For any other reason, we will review the return request and notify you if the item is eligible for return. We reserve the right to apply an administration fee of £30 plus VAT, which will be deducted from any refund due to you.  

Please note: Miriad will not accept responsibility for loss or damage of returning goods during transit.

 

Special Order Goods

Special order goods are non-refundable under any circumstances. 

 

Refunds

Once the returned item is received by Miriad, we will inspect the goods and notify you of the outcome. If your return is approved, we will initiate a refund to your account (or original method of payment). You will receive the credit within 5 working days of receipt.

 

Contact us

If you have any questions on how to return your item to us, please don’t hesitate to contact us by emailing aftersales@miriad-products.com or phoning 01283 586011.

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